Administration
Order tracking is always close at hand with a combination of computerized systems. Our initial process is to enter your order in our PLATINUM information system. This MIS package allows specific order tracking to our staff regarding your order from your purchase order to our purchase order for the raw material. This information is used to generate our shop orders.
Our production department uses REALTRAC to monitor your orders on the shop floor. This software package allows real time information of the status, machine availability, que status and projected finish times. We value our staff on the shop floor. Along with a quality staff, they are the quality auditors for the customer along with the process enhancers for Knoch. Communication regularly occurs through formal and informal channels for productivity improvements and cost savings. As we are versatile we can provide many services to our customers that other shops may not be able to.
Our objective is Solution Selling for you our customer. From short term deliveries to separate production lines (which run at our second facility) we strive to exceed customer expectations.